- Is there any minimum order required?
There is no minimum order. But the more you buy its better for customers; as it saves them more because of the delivery charge.
- Can I get free delivery?
Yes you can get free delivery if you order from mainland UK and to be eligible to get free delivery you have to order over £100.00. Free delivery offer is not valid for other countries.
- What are your postage charges and delivery times?
Delivery charges are subject to weight. We reserve the right to increase delivery charges for parcels weighing over 4kg.
Our Delivery Charges:
Deliveries to mainland UK - £4.95 (Order by 3pm)
Free UK delivery for orders over £100.
Europe - £20.00
International - £20.00
Guernsey - £20
Jersey - £20
Isle of Lewis - £15
The prices listed are per order, not per item.
Our Delivery Explained
Orders must be made by 3.00pm Monday - Thursday to ensure same day dispatch. (Excludes weekends & bank holidays)
Orders are shipped up until 3pm (Monday-Friday). We do not process orders on the weekend.
Orders placed on a Friday will not be delivered until the following working day (Monday).
Any orders placed after 3pm on Friday will not be shipped until the following working day (Monday)
- Do I need Signature to receive my delivery?
All orders will require a signature upon delivery at the shipping address, If a signature cannot be obtained the goods will be returned to the depot, from which you will be responsible to collect or rearrange delivery (at your own cost).
Our courier will attempt to deliver twice before returning items back to the depot where you can re-arrange a delivery from the delivery card. For more details, please read Terms and Conditions.
- How long should I wait for my orders to be completed?
Normally we can complete orders on the same day if it is ordered before 3 pm. But we hope you can understand that if we are unable to complete it promptly thanks to the busy season.
- Can I pay by bank transfer?
Yes. You can pay by bank transfer. Payments are accepted by most of the debit/credit card. You can also choose to pay with PayPal. When selecting this option at checkout, you will be directed to the PayPal site to ‘Log In’ and review the amount shown before clicking ‘Pay Now’. Once this transaction is complete, you will then return to http://www.amoilondon.com. Alternatively, you can make the payment into our PayPal account: amoilondon2015@gmail.com (with order number as a reference).
Payment can be made via debit/credit card by calling our showroom on +44 (0) 203 538 6717 or mobile +44 (0) 7475718981 or +44 (0) 7894 839318.
Payment by cash is only accepted for customers collecting from our showroom.
Payment can be made via Bank Transfer or Cash Deposit into:
Bank Name: NatWest
Account Name: Azury LTD
Sort code : 600509
Account Number: 16357612
- What is your returns policy?
It is our intention that all orders are dispatched accurately and suitably packaged. All our delivery orders are prepared and quantity cross-checked by at least two staffs. One staff prepare the order and another staff cross check the order with the invoice. But in some unfortunate circumstances, should you receive any wrong delivery or faulty products, please call us or email us at amoilondon2015@gmail.com with a photo and description of the faulty products within 14 days of your purchasing date. You can also what’s App us the picture on +44 (0) 7475718981 or +44 (0) 7894 839318. If you would like to post the faulty products back to us, please make sure we have accepted the return and then send them back to Amoi London Limited, 182 Commercial Road, London, E1 2JY, United Kingdom. And also, please attach a short note stating the reason for return, your order ID, contact number, contact name and other contact details.
For more information, please read Terms and Conditions.
- Can I place orders by phone and email?
Yes. You can place orders by phone and email. But we highly recommend customers to order online directly. Anyhow, if you are unable to order online, please email your order to amoilondon2015@gmail.com . For email and phone orders, we need a customer to supply an accurate shipping address, billing address, contactable phone number and customer’s name.
