It is our intention that all orders are dispatched accurately and suitably packaged. All our delivery orders are prepared and quantity cross-checked by at least two staffs. One staff prepare the order and another staff cross check the order with the invoice. But in some unfortunate circumstances, should you receive any wrong delivery or faulty products, please call us or email us at amoilondon2015@gmail.com with a photo and description of the faulty products within 14 days of your purchasing day.

You can also What’s App us the picture on +44 (0) 7475718981 or +44 (0) 7894 839318. If you would like to post the faulty products back to us, please make sure we have accepted the return and then send them back to Amoi London, 182 Commercial Road, London, E1 2JY, United Kingdom And also, please attach a short note stating the reason for return, your order ID, contact number, contact name and other contact details.

We will try to replace the faulty product subject to the availability of that particular item. If that item is out of stock we can offer you to choose a similar item for the same price. Otherwise, we will refund you if you agree.

Unfortunately, we are unable to offer refunds for any unwanted goods.

We reserve the right to change these terms and conditions at any time and it is the customer’s responsibility to read the terms and conditions. This returns policy does not affect your statutory rights.